• What is Docmaster?

    Docmaster is a Canadian company that provides small businesses with a Canadian

    web-based document management solution. We are PIPEDA compliant and make sure no foreign

    governments have access to your confidential client information. Our bank grade security and data

    encryption ensures no one else can access your information. See our Frequently Asked Questions below 

Frequently Asked Questions

What is Docmaster?

Docmaster is Canadian company that provides businesses with a Canadian web-based document storage and management solution. We are PIPEDA compliant and our bank grade security and data encryption ensures no one else can access your confidential data.

What is the cloud and where is it located?

No, your files don’t literally hang out in the clouds. Cloud-based document management simply means that your important documents are safely and securely saved on servers external to your office. Files can be access on any computer or mobile device with an internet connection via Docmaster’s secure platform.

What makes Docmaster different from other cloud-based document management platforms?

Trust us when we say there are no other platforms quite like Docmaster. From our security compliance to our easy-to-navigate platform, we’ve created our software with you, our client, in mind. You’re constantly on the move and with Docmaster’s cloud-based platform, your invaluable documents are always with you. All files can be accessed from any internet connected device meaning you can access your information anywhere, any time.

Moving all of my business’s files to the cloud seems like a lot of work; what kind of support or training does Docmaster provide?

Fear not, our friendly team will be with you every step of the way as you transfer your important information to Docmaster. Our training guidelines will walk you through each step of the process and ensure you have all the information you need to navigate the system.

Do you offer services for someone to come and train staff on Docmaster?

Absolutely. We’re are here to assist our clients with the onboarding process. We know making the switch to go digital can be a big change and we want to make sure things go as smoothly as possible. Get in touch to discuss how we can aid your business in its digital transformation.

What are some of the benefits of using Docmaster?

We’re not being biased when we say that the benefits of using Docmaster are endless! From our easy-to-navigate, user-friendly platform to our top-notch customer service team, we’re here to make sure the user experience is second-to-none. Docmaster software is designed to connect all moving parts of your organization into a single, efficient system. Above and beyond safely storing all of your client information in an easily searchable platform, Docmaster offers solutions for all of your business management needs. Digital document storage, digital signing, secure client emailing, documenting notes and information tracking are a click away through our easy to use interface.  

What are some of the key features of Docmaster?

With Docmaster, you can upload, search, tag, share and edit your files quickly and easily. Gone are the days of searching through endless piles of paper. Files can be organized to your liking and custom tags mean you never have to search for hours on end to find the information you need. Need to send a large file to a colleague or client but are worried that it will exceed the email limit? With Docmaster, you can email large files quickly and securely, giving recipients the option to view or download the file from our secure platform. Collaboration is a critical part of today today’s workplace and we can help you take collaboration to a whole new level. Editing documents in our secure platform means all changes will be tracked and backed up. Our internal chat feature lets you collaborate in real-time with your team.

Is it expensive?

Docmaster is very cost-effective to your organization’s bottom line. Consider all the money your business currently spends on storage infrastructure, be it the server, printers and photocopiers, filing cabinets… the list goes on. Docmaster offers a one-stop-shop solution to your document management needs. Long-term technology budgeting can be complicated and unpredictable. You can mitigate a lot of this risk by using third-party service providers. In doing so, you will avoid the required three-year investment cycle for hardware that becomes obsolete or breaks at the most inopportune time. By pushing your Canadian business technology into the cloud with Docmaster, you can get back to focusing on your core competencies.

Is there an upfront cost to starting Docmaster?

There are no upfront costs to starting Docmaster. Your monthly costs are dependant on the package you select. Pricing starts as low as $40 per month. Visit our pricing page to learn more.  

What happens if the internet goes down? How will I be able to access my files?

There are certain things here at Docmaster that we can’t control, and unfortunately power outages and internet failures are among them. However, the same can be said for the reliability of your current data storage platform or server. Sometimes things happen that are out of our control. But rest assured that even if you lose internet connectivity, you’ll never lose your data when it’s safely stored on Docmaster’s secure servers.  

How is my data protected? What makes Docmaster more secure than other platforms?

We don’t sell your information or personal data. We can’t even access it. In recent years, similar platforms have come under fire for accessing and selling client’s data. This will never happen at Docmaster. Our bank grade, state-of-the-art encryption ensures that your data is always secure in a Canadian data centre.  

Do I need to use a particular internet browser to access Docmaster?

No, all you need is a computer or mobile device with an Internet connection. Docmaster is compatible with all browsers, including: Edge, Internet Explorer 10+, Safari, and Chrome.

Why is it important that my data is being stored in Canada?

The Canadian government has implemented laws that govern how private sector organizations can collect and use your personal information. Under the Personal Information Protection and Electronic Documents Act (PIPEDA), personal information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as:

  • age, name, ID numbers, income, ethnic origin, or blood type;
  • opinions, evaluations, comments, social status, or disciplinary actions; and
  • employee files, credit records, loan records, medical records, existence of a dispute between a consumer and a merchant, intentions (for example, to acquire goods or services, or change jobs).

 

This means that organizations covered by the Act must obtain an individual’s consent when they collect, use or disclose the individual’s personal information.
By keeping your data in Canada, you are only subject to and protected by Canadian privacy laws. If you were to store your data in a cloud platform operated out of the United States for example, then your information would be subject to the US Patriot Act. The US Patriot Act permits government and law enforcement agencies the ability to search data retained by service providers.